Estimated shipping delivery times:
USA: 1-3 business days once shipped
Canada: 5-10 business days once shipped
World: 10-20 business days once shipped
Your order will be sent out on average within 3 days of ordering. A tracking number will be provided once your order is shipped.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at firstname.lastname@example.org noting your order number. We’ll see what can be done.
100% satisfaction guarantee:
If you unhappy with your order or any reason, you can return it within 30 days and we will provide you with a refund for the cost of the products ordered. We do not accept used items. Items must be in new condition with no evident wear and tear.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time! Pictures are very helpful. Please send them to email@example.com
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabeled. Let us know within 30 days and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.